Delivery

At HSI Centre our standard is Next Working Day Delivery. Delivery costs are fixed as in the tables below up to 10Kg then vary according to weight. We ensures that our order and delivery process is quick, simple and competitively priced.

DPD local are used as our courier service for all UK mainland deliveries. Orders can easily be tracked at  https://www.dpdlocal.co.uk/  using the consignment number provided in your order confirmation. Alternatively, contact our account team on 01403 721389 if you have any queries.

International Shipments
For shipments to international destinations please contact our customer services by email customerservices@networkscentre.com or 01403 721389 to discuss. We do not currently offer online purchases for international shipments.

Delivery UK (England, Scotland, Wales excluding Scottish Highlands and all Islands)

Delivery Service	Order Value <=£100	Order Value >£100	Weight	Weight >10Kg
Next Working Day	£5.90	FREE	Up to 10Kg	£0.29/Kg above 10Kg
Next Working Day by 12 Noon	£8.98	£8.98	Up to 10Kg	£0.56/Kg above 10Kg
Next Working Day by 10.30am	£22.65	£22.65	Up to 10Kg	£0.56/Kg above 10Kg
Saturday by Noon	£30.10	£30.10	Up to 10Kg	£0.58/Kg above 10Kg
Saturday by 10.30	£32.35	£32.35	Up to 10Kg	£0.58/Kg above 10Kg

 

 

Northern Ireland (We use DHL for NI, Please contact customer services for a quote)

Customs information will be required including VAT and EORI numbers.

Scottish Islands
Max 30Kg and 1m in length

Delivery Service	Order Value <=£100	Order Value   >£100	Weight	Weight >10Kg
2-3 Day	£18.70	£18.70	Up to 10Kg	£0.87/Kg above 10Kg

Post Codes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Scottish Highlands
Max 30Kg and 1m in length

Delivery Service	Order Value <=£100	Order Value  >£100	Weight	Weight >10Kg
2-3 Day	£12.50	£12.50	Up to 10Kg	£0.56/Kg above 10Kg

Post Codes: AB36-38, AB55-56, FK17-21, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Channel Isles (We use DHL to this location. Please contact customer services for a quote)

Customs information will be required including VAT and EORI numbers.

Isle of Man
Max 30Kg and 1m in length

Delivery Service	Order Value <=£100	Order Value  >£100	Weight	Weight >10Kg
2-3 Day	£18.70	£18.70	Up to 10Kg	£0.87/Kg above 10Kg

 

Isle of Wight
Max 30Kg and 1m in length

Delivery Service	Order Value <=£100	Order Value >£100	Weight	Weight >10Kg
2-3 Day	£12.50	£12.50	Up to 10Kg	£0.84/Kg above 10Kg

 

Scilly Isles
Max 30Kg and 1m in length

Delivery Service	Order Value <=£100	Order Value  >£100	Weight	Weight >10Kg
2-3 Day	£18.70	£18.70	Up to 10Kg	£0.87/Kg above 10Kg

 

Channel Isles
Max 30Kg and 1m in length

Delivery Service	Order Value <=£100	Order Value  >£100	Weight	Weight >10Kg
2-3 Day	£18.70	£18.70	Up to 10Kg	£0.87/Kg above 10Kg

 

Returns

If you need to return an item for any valid reason, please call our account team on 01403 721389

Please note we have a 30% restocking fee for all stock order returns. For bespoke, made to order products e.g. made to measure cable assemblies and cut to length cable, we do have a 100% restocking fee. 

We offer collections of returnable orders for £25. Contact us for more info!

Right to Change your Mind

Consumers may change their mind and return goods within 30 days from the date of delivery for a full product refund including VAT subject to the following conditions being met:

• All items must be received in the original or same condition as sent with all accessories intact.
• All bespoke and non-standard items are non-refundable including cut-to-length fibre optic cables, pre-terminated made to measure cables, pre-assembled products and all cabinets, unless goods are deemed faulty or not fit for purpose.
• Consignment packaging including external box and filler must be present and undamaged.
• Goods must be returned with all instructional documentation.
• Return carriage costs are the customer’s responsibility and will not be refunded unless the goods are deemed damaged, faulty or incorrect.
• A re-stocking charge of 15-30% may apply to business customer returns.

Damaged or Faulty Goods

We ensure that all consignments are packaged properly, in order to reduce the risk of damaged goods during transit. However, from time to time, damaged goods do occur.

Always check boxes upon delivery for signs of external damage, and also check the picking note for the number of items which should have been delivered.

All deliveries should be checked upon, or within 24 hours, of delivery and any damage should be reported immediately to the Customer Service team. Please ensure that each consignment is fully checked. If packaging is damaged, you should refuse consignment upon delivery. The delivery will then be returned to the courier depot and a Customer Service representative will get in touch to discuss your order with you. Please inform Customer Service as soon as possible, if you have refused the delivery.

The Customer Service team may ask for a photo to be taken of the item if they have been accepted damaged. Please email photos to customerservices@networkscentre.com

From the date Goods are received we must be notified in writing within 14 calendar days (7 days for Business customers) if the goods are damaged, faulty or incorrect. The rejected Goods are to be returned to us within a further 14 calendar days to receive a full refund including VAT and carriage costs if they do not conform as stated below.

• Goods should be in accordance with any pre-contract information we have provided, and match any samples that you have seen (unless we have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform. 
• Goods do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced).

Warranty

Goods are guaranteed free from defects for a period of 12 months unless specified otherwise. We may, at our option repair the affected goods, replace them or issue you with a refund.

In some instances we may direct you to return the affected goods direct to the manufacturer where purchased more than 28 days ago if the warranty support is held directly with them.  

In all the above cases please contact us at customerservices@networkscentre.com or on 01403 721389 at the earliest opportunity to inform us of the fault, damage or error, and obtain a returns note for a refund, repair or replacement.

For further details please also read our Terms of Sale.

To contact our account team, call us on 01403 721389 or email customerservices@networkscentre.com